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Hayward Help

Hayward Canada sells through distribution only.

Pool Professionals
If you are a new online customer and would like to set up an account, please see “How do I create a Profile” below.

How do I create a Profile?
To create an account, please click on the “Create a Profile” link on top right-hand corner of the site. Select “Create a Profile” under Pool Professional to complete the simple questionnaire.

How do I update my account information?
Login to your account and click on “my account” and update your information. A confirmation email will be sent.

How do I change/add/remove my email address/business address?
Please contact Customer Service at 1-888-238-7665.

I am having trouble accessing my account.
If you are unable to access your account, please contact Hayward Customer Service at 1-888-238-7665.

Why do I need to create a profile?
Only customers who create profiles will be able to access all of the new features available on our site. Once you have created a user profile, you will then have the ability to view the entire Buyer’s Guide and Parts Catalog along with creating a wish list.

Can I register my product online?
Click on the Warranty Registration link from top navigation bar.

Who do I contact if I have a problem with operating my product?
For Technical Support contact 1-888-238-7665.

How can I obtain an owner’s manual?
Navigate to your product from the left navigation bar, click on the “Manuals” tab below the description.